Intelligent Technician, Inc. (“Company,” “we,” “us,” “our”) is committed to protecting the privacy of users of our website (https://intelligenttechnician.net) and web application (“Service”), which provides AI Powered Technical Support For Field Service Technicians to get the job done 24/7. This Privacy Policy explains how we collect, use, disclose, and protect your information. By accessing the Site or using the Service, you agree to this Privacy Policy and our Terms of Service (available at https://intelligenttechnician.net/terms-of-service).
I. Definitions
- Site: The Company’s website at https://intelligenttechnician.net.
- Service: The Company’s AI Powered Technical Support For Field Service Technicians via the Site.
- You: Any user of the Site or Service.
- Personal Information: Data that can identify you, such as name, email address, and company name.
- Non-Personal Information: Data that cannot identify you, such as anonymous usage statistics and device details.
II. Information We Collect
We collect the following:
- Personal Information: Collected during registration, including your name, email address, company/firm name, and publicly available business information.
- Registration Data: Email address, company/firm name, username, and password provided when creating an account. By registering, you authorize us to collect, store, and use this data per this Privacy Policy.
III. Children’s Privacy
The Site and Service are not directed to individuals under 18. We do not knowingly collect data from children under 13. If we discover such data has been collected without parental consent, we will delete it promptly. Report concerns to info@intelligenttechnician.net.
IV. How We Use and Share Information
- Personal Information: We do not sell, rent, or trade your Personal Information for marketing purposes. We may share it with:
- Service providers (e.g., email or hosting providers) acting on our behalf under confidentiality agreements.
- Legal authorities if required by law or to protect our rights, safety, or operations.
- Uses of Personal Information: To respond to inquiries, provide technical support, send administrative or promotional communications (opt-out available), and improve the Service.
- Non-Personal Information: Used to improve the Service, customize experiences, and analyze trends. Aggregated or anonymized data may be shared with third parties at our discretion.
- Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as a business asset, subject to this Privacy Policy.
V. Data Handling and AI Training Practices
We do not use Personal or Non-Personal Information to train, develop, or improve our AI models. Data is processed in secure, isolated environments solely for the tasks you request. Access is limited to essential systems, and personnel may only access data if legally required or necessary for critical operations, with strict controls in place.
VI. How We Protect Information
We implement security measures including password protection, encryption, firewalls, and SSL technology to safeguard your data. However, no system is immune to breaches, and you acknowledge this risk by using the Service.
VII. Your Rights Regarding Your Personal Information
- You may opt out of marketing communications by following unsubscribe links in emails or emailing info@intelligenttechnician.net. Administrative emails may still be sent.
- You may request access, correction, or deletion of your Personal Information by contacting us at info@intelligenttechnician.net, subject to legal obligations.
VIII. Links to Other Websites
The Service may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing data.
IX. Changes to Our Privacy Policy
We may update this Privacy Policy. Material changes will be notified via email or prominent Site notices at least thirty (30) days prior to effectiveness. Non-material changes take effect immediately upon posting. Check this page regularly.
XI. Communication Consent Disclosures
By opting into our forms, you consent to receive:
- Transactional Messages: Order confirmations, appointment reminders, and account notifications. Message frequency varies; data rates may apply. Reply HELP for assistance or STOP to opt-out.
- Marketing Messages: Promotional offers and updates. Message frequency varies; data rates may apply. Reply HELP for assistance or STOP to opt-out.
- AI Calls: Automated calls related to your use of the Service. Reply STOP to opt-out at: info@intelligenttechnician.net.